Archive for: 'Crisis communications'

smoldering crisis warning signs
March 28, 2017

Smoldering crisis: Early warning signs and how to respond

Warren Buffet once aptly explained the effect of crisis management, saying “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” While a reputation can be ruined in just five minutes, more often than not, the issue that brings an organization to

Why crisis planning matters
February 27, 2017

Crisis Communications & The Oscars: What Went Wrong

And the Oscar goes to… the wrong movie!  As bad as the guys at La La Land feel today, the folks at PWC undoubtedly feel ten times worse. Yup, this is why crisis planning matters.  As we say to our clients all the time – mistakes happen.  Even in today’s world where those errors (large,

Employee communications and unions
February 21, 2017

A changing climate for employee communications

For business leaders and owners it’s a perfect storm. A new administration and leadership at the NLRB signals a changing climate for unions – one expected to shift or even reverse decades of pro-union regulations. At the same time, a rallying cry around injustice on both sides of the political aisle has transformed social media